Greenleas Equestrian is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Subject to "Statement on the use and disclosure of Personal Data" below, by using the Website, you understand and agree that the information you provide through the Website will be held on a database created and operated by Greenleas Equestrian and used by Greenleas Equestrian. We, our group and affiliated companies, and other carefully selected third parties, may contact you for marketing reasons via post, telephone, fax or email or other appropriate means.
What information do we collect and why?
When you make a purchase online, you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone and payment information. These are collected to help us:
Â· Process your online orders including sending order confirmation and delivery information via email;
Â· Contact you about your order, account or credit status where required;
Â· Deliver safe and secure shopping by helping to prevent and detect fraud. We may need to disclose information to assist legal or debt recovery processes;
Â· Speed up your form filling processes if you've registered online;
Â· Understand your needs and listen to your feedback via market research/shopping analysis, customer polls and surveys;
Â· Enhance your shopping experience by delivering a more personally tailored offer;
Â· Respond to any issues or queries via the customer service advisor teams; and/or
Â· Notify you about changes to our service.
We will also automatically collect data such as dates and times of your visits to the Website.
How we protect your information
We endeavour to protect your information by:
Â· Encrypting your personal information. When you place an order or access your account information, your information will be sent through to us. A secure server encrypts all of the information you input before it is sent to us. This protects your confidential data, particularly your credit card details from unauthorised use;
Â· Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and
Â· Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and/or through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Protecting your security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Act.
Statement on the use and disclosure of Personal Data
We may send you, for example, brochures, leaflets, catalogues and other promotional material for our products and services. We may also telephone or email you to discuss order details or for market or service research. In addition, we may include leaflets or brochures for complimentary products and services from third parties with our marketing communications or parcels.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, for example, the order form. You can also exercise the right at any time by contacting us.
You have a right to access the personal data about you that is held by us. To obtain a copy of the personal information we hold about you, please write to us at the following address: Greenleas Equestrian, 22 Dalcross , Bracknell , Berkshire, RG12 0UJ enclosing your postal details.